FAQ

My Account

My Fitness

Purchased Programs

Other

 

My Account

Where do I sign in?

Mobile: On mobile and touch devices, the My Fitness menu can be opened by touching the user icon, which is on the right hand side of the menu bar next to the ☰ menu.

Tablet:

Desktop: On desktop computers, the Sign In button can be found by mousing over My Fitness on the right hand side of the menu bar.

 

 

Why do I have multiple accounts?

Google+, Facebook, and Blender accounts are separate by default. If you created a Blender login by filling out the form on the registration page and then the next time you logged in by clicking the Facebook or Google+ button on the Login page, then you created a second account. If you have accidentally done this, follow the instructions below to merge accounts.

 

 

How do I merge accounts?

Google+, Facebook, and Blender accounts are separate by default. If you accidentally created multiple accounts, you can merge them together by adding the social login of the other account. All of your purchases, favorites and workout history will be added to this account. And, you will still be able to login via either method.

If you created a Blender login, start by logging into that account (if you have only a Facebook and Google+ logins, you can login to either account). Once logged on, go to My Fitness: Account: Login Information. On that page, under Social Logins click “Add” next to the Facebook or Google+ icon.  

 

 

What if I forgot my password?

On the login page there is a “Forget?” link in the password field.  Click this to go to the Forgot Password page. Here, fill out your email address and click “Send Email”.  You will then be sent an email entitled “Fitness Blender Password Reset”. In that email click the “Change Password” button. This will take you to a Change Password page where you can change your password.  You will need to enter your username which is included in bold in the email. Once you have filled out your new password and saved it, you will be rerouted to the Account: Login Information page, where you can log in with your new password.

Note: if you created the account with Facebook or Google+, this will not work. Instead you must login through Facebook or Google+.

 

 

My Fitness

Where is the My Fitness Menu?

Mobile:  On mobile and touch devices, the My Fitness menu can be opened by clicking on your Profile image (or first letter of your name if you don’t have an image), which is on the right hand side of the menu bar next to the ☰ menu.

Desktop: On desktop computers, the My Fitness menu can be opened by mousing over My Fitness on the right hand side of the menu bar.

 

 

Where are My Favorite Workouts?

From the My Fitness Menu, select Favorites. If you can’t find the My Fitness menu, click here.

 

 

How do I add or remove a Favorite Workout?

To add a favorite workout video, click the heart icon for that video on the My Favorites page, Video Listing page or on the Video Detail page.

To remove a favorite, click on the heart icon from the My Favorites page, Video Listing, My Favorites or Video Detail page. This will make the heart be empty. Once the page is refreshed the video will be removed.

 

 

Where is My Calendar?

From the My Fitness Menu, select Calendar. If you can’t find the My Fitness menu, click here.

 

 

Purchased Programs

Where are my Purchased Programs?

From the My Fitness Menu, select Purchased Programs. If you can’t find the My Fitness menu, click here.

 

 

How do I add a program to the calendar?

From the Purchased Programs page (can't find the Purchased Programs page? click here) click the “Add to Calendar” button for the Program you would like to add . On the pop-up calendar select the first day of the program.  

 

 

How do I view all the Scheduled Instances of a Program?

On the Purchased Programs page (can't find the Purchased Programs page? click here), there will be a plus sign on the right hand side of each program (if you have already scheduled it). Click on that plus sign and all of the scheduled instances will be shown. For each scheduled instance you will be able to Reschedule, Remove and Mark as Complete (if you are done with the program).

 

 

How do I reschedule a program?

From the Purchased Programs page (can't find the Purchased Programs page? click here), show the Scheduled Instances of the program (need help finding the Scheduled Instances? click here).  Click the Reschedule button.

Or, on the calendar day page, click the Reschedule button for that program.

On the Program Reschedule page, select the first day that you want to move and the date you want to move it to.  Click View Changes to display a calendar showing how the rescheduled program on the calendar. If this looks good, click Confirm Changes to save.  If you don’t like how it looks,  click Edit Schedule to modify the changes.

 

 

How do I remove a program?

From the Purchased Programs page (can't find the Purchased Programs page? click here), show the Scheduled Instances of the program (need help finding the Scheduled Instances? click here).  Click the Remove button for the scheduled instance.

Or, from the Program Reschedule page (need help finding the Program Reschedule page? click here) you can also click the "Start over" link to remove a scheduled instance of a program.

 

 

How do I mark a program complete?

You can only mark a program complete if you are on the last day of that program or later.  From the Purchased Programs page (can't find the Purchased Programs page? click here), show the Scheduled Instances of the program (need help finding the Scheduled Instances? click here) .  Click the “Mark Complete” button.

 

 

Why are my purchased programs missing?

The most common reason that purchased programs are missing is that you have accidentally created 2 accounts.  Click here to find out if you accidently created a second account. Click here to find out how to merge the two accounts together.  If this doesn’t solve your problem, please contact support.

 

 

Why does it say “Sorry, we could not add this program to your calendar.” when attempting to Add to Calendar?

You will get this message if you try and schedule an instance of a program that overlaps with another instance of that same program.  For example if you schedule FB Blend  from January 1-13,  and then try and schedule it again starting on Jan 10, it will give you an error message and display “You have already scheduled FB Blend in this timeframe.”   Instead, try scheduling after Jan 13.  Or reschedule the first instance to the dates you want (click here to learn more about rescheduling).  Or, remove the scheduled instance (click here to learn how to remove a program) and then add it back.

 

 

Other

Can I download videos to watch offline?

Fitness Blender uses YouTube to show all videos.  If you join YouTube Red, one of the features is the ability to download videos to watch offline.   It also offers Ad-free videos and a free Google Play Music subscription.

Note:  This is a service provided by YouTube and is not part of Fitness Blender.

 

 

How can I remove the ads from the videos?

Fitness Blender uses YouTube to show all videos.  If you join YouTube Red, one of the features is ad-free videos.   It also offers the ability to download videos to watch offline and a free Google Play Music subscription.  

Note:  This is a service provided by YouTube and is not part of Fitness Blender.

 

 

Do you have a mobile app?

Fitness Blender does not currently have a mobile app.  We did have one for a while, but unfortunately we decided to discontinue it.

Instead, the website has a mobile friendly design.  It is also possible to add the Fitness Blender website to your homescreen on iOS and Android.

iOS instructions: https://www.imobie.com/support/add-bookmark-to-iphone-home-screen.htm

Android instructions: https://support.mozilla.org/en-US/kb/how-add-shortcut-website-android

 

 

Can you recommend a program or workout for me?

Unfortunately for legal reasons we are not allowed to give individual recommendations.   You can start a discussion to ask the Fitness Blender Community for suggestions.